Your support inbox

Your campaigns have someone to turn to.

Ask a question, report a problem or continue an existing conversation. winful answers common questions first, and a person takes over when your issue needs one.

Ask winful

Ask about your Meta connection, campaign activity, budget, invoices or setup. Your workspace gives the answer context.

Open support

Report a problem

Tell us what you expected, what happened and how to reproduce it. Mark a problem that blocks your work so it reaches the team with the right priority.

Send a problem report

Trouble signing in?

Email us directly when you cannot open your workspace. Ticket updates arrive by email too; reply to the update to continue that same conversation.

rom@winful.app

Email winful

Read the setup guide

See how to connect your Meta ad account, set a goal and a budget, and let winful prepare and manage your campaigns.

See how winful works

Help us find the problem quickly.

What you expected and what happened instead.
The actions you took just before the problem.
The page where it happened and any error message you saw.
Keep passwords, access tokens and card details out of your report.

One conversation, every update.

Follow the status in Support, add new information to the existing ticket, and read or reply to updates by email. Keep the same ticket for the same issue so its history stays together.

Response times

Response times vary with ticket volume and urgency. Blocking problems are prioritized. A ticket acknowledgement confirms receipt; it does not mean the issue has already been fixed.