Data deletion

Removing access stops winful from reading or changing anything in your Meta accounts. Deleting removes what we already stored. Do both:

1. Remove winful's access in Meta. In Meta Business Suite, open Settings, then Users, then System users or Partners, and remove winful. If you connected with Facebook Login, open Settings and privacy, then Settings, then Business integrations or Apps and websites, and remove winful.
2. Email privacy@winful.app from the address you use in winful, with the subject Data deletion. Include your workspace name or your ad account id.
3. Within 2 business days we confirm the request and send you a reference number.
4. Within 30 days we delete the data and email you when it is done.

privacy@winful.app

The stored access token; your ad account, page and pixel ids; our copies of your campaigns, ad sets, ads and targeting; the results we pulled; and the record of changes the machine made. Campaigns and ads in your own Meta account stay there, where you can manage or delete them.

Invoices and payment records, which tax law requires us to keep, usually for 7 years. A note that the deletion happened, without the deleted data. Security and audit records, for up to 2 years.

Workspace owners can request erasure of users, connections, order data, videos and settings at privacy@winful.app from an owner address. Erasure ends service; completed charges and legally required invoice records remain governed by the subscription terms.

Write to the brand, or to privacy@winful.app from the email you used on the video page. Within 2 business days the video is taken out of new ads and the ads that use it are paused. Within 30 days the video, its cuts, its transcript and your details are deleted. We keep a record of the permission you gave and when you withdrew it, without the video.

We hold your orders under a pseudonymous reference, not your name or email, so we can find them only with the email you used at the store. Write to the brand, or to privacy@winful.app with that email, and we delete the matching records within 30 days. To remove the snippet's values from your browser, clear that site's cookies and site data.

Reply to our confirmation email with your reference number, or write to privacy@winful.app. We answer within 2 business days.

Privacy policy